18/04/2023 – 2.45PM
EasySales services back to normal.
18/04/2023 – 2.13PM
IP and domain swapped to new server, Easysales development team checking on new server configuration.
18/04/2023 – 1.10PM
71% complete of restoration.
18/04/2023 – 12.31PM
Databases restoration still running. It needs to take some time to import.
18/04/2023 – 10.23AM
The databases unable to direct copy over, Server vendor now sync. the databases to new server and start importing.
18/04/2023 – 8.03AM
Server vendor said they found the issue in migration, it was the logged file was too huge, they deleted the huge file and the restoration in progress.
18/04/2023 – 4.27AM
Server vendor confirmed new server information (e.g. IP address, versioning control) with Easysales team, at the same time Easysales team started working to change the the necessary update in mobile app to match with new server.
17/04/2023 – 8.43PM
Server vendor reported their recovery system was not function in the new server group, server setup team escalated to backup recovery team.
17/04/2023 – 5.54PM
Server vendor suggested to change to another new server group and asking permission from Easysales to migrate database.
17/04/2023 – 12.40PM
Server vendor forced restarted SQL server, the SQL was back but with READ-only mode. customers were not able to save/write (e.g. transfer order back to office)
17/04/2023 – 11.05AM
Server vendor informed that SQL crash on easyecosystem server, they required some time to check
17/04/2023 – 11.00AM
The error displayed “SQL goes down”, Easysales tried to restart but failed, Easysales development team reported to server vendor
17/04/2023 – 10.30AM
Easysales server (name : easyecosystem) reported down.